Privacy Policy
The Energy Savings family of companies respects our customers’ privacy interests. We understand the importance you attach to confidential information, and you can rest assured that we are working to safeguard your personal information.
We follow the ten privacy principles set out in the Personal Information Protection and Electronic Documents Act: accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.
Accountability
We have developed policies and procedures designed to protect your personal information, and have appointed a privacy officer to oversee compliance. As a customer, you may direct any inquiries to our customer service department, who will receive and respond to your inquiries as quickly as possible.
Identifying Purposes
Customer information is collected to enable us to meet our commitments for the supply of natural gas and electricity and to ensure we maintain accurate business records. We collect the information both from the customer and from local utilities, as indicated in our contracts.
Consent
We obtain your consent to the collection of information when you enter into a contract with us as well as during the process in place for verification of customer information. When you call our customer service department, you will hear a message that lets you know that your call is being recorded. Should you prefer not to be recorded, simply let the customer service representative know that at the outset of the call. Our customer service representatives cannot disconnect the recording device, but will be pleased to direct you to another method of communicating with us.
Limiting Collection
We collect the information that is necessary for the supply of energy to our customers and the maintenance of accurate business records. We do not collect information other than that which you provide to us, except for usage from local utilities and change of utility account information from local utilities.
Limiting Use, Retention, Disclosure
We use customer information for reasonable purposes, including meeting contractual obligations, effecting renewals, responding to regulatory and customer inquiries, and providing information to our legal and financial advisors and in cooperation with law enforcement agencies when so required. Information is retained for the duration of the contract period, as well as for a period of up to 10 years after the termination of customer contracts and any renewals thereof. We disclose information where required or reasonable, such as to our regulators, business partners (utilities, suppliers, etc.), law enforcement agencies, and legal and financial advisors.
Accuracy
We endeavor to keep information as accurate, complete and up-to-date as possible. Information is updated in the course of each customer contact in order to ensure that we have accurate information. If you would like to update your information with us, please contact our customer service department.
Safeguards
We safeguard your information through the use of technological, physical and organizational protections, such as passwords and firewalls, access cards, and organizational limits to access.
Openness
Customers may access our privacy policies by reviewing this document, available on our website, or contacting our customer service department for further details.
Individual Access
Information about an individual is disclosed to that individual, their legal counsel, or someone with power of attorney in respect of the individual. We reveal account information to those persons with the ability to contract in respect of that account. Where appropriate in the circumstances, information may be revealed to another individual, but only with supervisory approval.
Challenging Compliance
Any complaints about our privacy practices should be addressed to the privacy officer. In order to find out more information about our privacy practices, you may reach us at the following:
In Ontario toll free at 1.888.590.9753,
by e-mail to cs@energysavings.com,
by fax to 905.670.5111,
by mail to 6345 Dixie Road, Suite 200, Mississauga, Ontario, L5T 2E6,
or at our website at http://www.oesc.ca/.
In Manitoba, toll free at 1.888.548.7707,
by e-mail to cs@energysavingsmanitoba.ca,
by fax to 1.888.548.7690, by mail to 710 Corydon Avenue, Winnipeg, Manitoba R3M 0X9,
or at our website at http://www.energysavingsmanitoba.ca/.
In B.C., toll free at 1.888.720.6091,
by e-mail to cs@esbc.ca,
by fax to 1.888.548.7690,
by mail to 604 Columbia Street, Suite 200, New Westminster, B.C. V3M 1A5,
or at our website at http://www.esbc.ca/.
In Quebec, toll free at 1.888.720.6090,
by e-mail to cs@ceeq.ca,
by fax to 1.888.548.7690,
or at our website at http://www.ceeq.ca/.
Privacy Officer
To contact our Privacy Officer, please e-mail privacyofficer@energysavings.com
